How Stress Can Lead to Crisis – an organisational story November 21, 2020November 10, 2021 In this article I explore how stress in one person can lead to a crisis within an organisation, it’s client base and beyond. I share with you not only how it happened but what could have been done to avert the crisis too. Continue reading → Continue reading... Customer Service, Stress #customerservice, #stress, #stressatwork
How Stress Resilience Helps Performance March 9, 2020December 8, 2021 Can stress resilience help performance? We already know that stress can have a negative impact on performance in a number of ways: Negative impact of stress Poor decision makingMore errors madeIncrease in irritability and therefore conflictImpact on teamworkIncrease in absenteeism and presenteeismNegative effect on customer satisfactionRisk of burnout or breakdown of your most valuable resource All create a negative domino effect. Continue reading → Continue reading... Stress #stressatwork, #stressresilience